Capabilities:
- Workflow Automation
Active
- Support Macros and Canned Replies
Active
- Self-hosting
Active
- Time tracking
Active
- REST API
Active
- Integrations (Third-party Apps)
Active
- Customer Portal and Contact Forms
Active
- Support Ticketing and Article Timeline
Active
- Rule-based Ticket Routing and Assignment
Active
- Single Sign-On
Active
- Webhook Support
Active
- Powerful Search
Active
- Ticket Fields and Lifecycle
Active
- Support Groups, Roles, and Permissions
Active
- Support Reporting
Active
- Omnichannel Support Intake
Active
- Unified Agent Workspace
Active
- Service Level Agreements and Escalations
Active